Privacy Policy
Your privacy matters
At Roberts Care, we are committed to protecting the privacy and personal information of our clients, families, website visitors, staff, and partners. This Privacy Policy explains what information we collect, how we use it, how we store it, and the choices you have regarding your data.
Privacy Policy - the basics
This Privacy Policy applies to information collected through the Roberts Care website, contact forms, email, phone enquiries, and during the delivery of our care and support services. We only collect information that is relevant to providing safe, effective, and professional care, responding to enquiries, improving our services, and meeting our legal and regulatory responsibilities.
What information we collect
We may collect and process the following types of information:
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Name, address, phone number, and email address
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Emergency contact or next-of-kin details
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Information you submit through contact forms or service enquiries
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Care-related information needed to assess or provide support
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Medical, mobility, communication, or support requirement information where relevant
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Payment or billing information where applicable
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Website usage information such as cookies, IP address, browser type, and pages visited
How we use your information
We use your information to:
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Respond to enquiries and requests for care services
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Assess client needs and prepare personalised care plans
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Deliver safe, effective, and appropriate care and support
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Communicate with clients, families, representatives, and professionals where appropriate
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Manage appointments, visits, administration, and billing
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Improve our website, services, and client experience
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Meet legal, safeguarding, regulatory, and compliance obligations
Lawful basis for using personal data
We process personal information only where we have a valid legal basis to do so. Depending on the situation, this may include:
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Your consent
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Taking steps at your request before entering into a service agreement
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Performing a contract
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Compliance with legal obligations
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Legitimate interests in operating and improving our services
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Health or social care purposes where special category data is involved
The ICO says organisations must tell people their purposes and lawful basis for processing, and when relevant explain special-category data use, recipients, retention, transfers, and rights.
How we share your information
We treat your information with care and confidentiality. We may share relevant information only when necessary and appropriate, including with:
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Authorised Roberts Care staff and carers
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Family members or representatives, where appropriate and permitted
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GPs, healthcare professionals, social workers, or local authorities involved in care
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Regulators, insurers, safeguarding bodies, or legal authorities where required
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Trusted service providers who support our business operations and data systems
We do not sell your personal information.
How we store and protect your information
We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure. Access to personal data is limited to those who need it for legitimate care or business purposes.
How long we keep your information
We keep personal information only for as long as necessary for the purpose it was collected, including to provide services, comply with legal and regulatory requirements, resolve disputes, and maintain accurate records. Retention periods may vary depending on the type of information and the nature of the service provided.
Your rights
Depending on your circumstances, you may have the right to:
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Request access to your personal information
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Ask us to correct inaccurate or incomplete information
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Request deletion of information where appropriate
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Ask us to restrict or object to certain processing
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Withdraw consent where we rely on consent
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Request transfer of your data where applicable
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Make a complaint to the relevant data protection authority
The ICO says individuals have rights in relation to their information, including asking for access, correction, deletion in some cases, and objecting to processing.
Cookies and website data
Our website may use cookies and similar technologies to improve user experience, analyse traffic, and help the site function properly. You can control cookies through your browser settings. Where required, we will request consent before placing non-essential cookies on your device. The ICO recommends clear privacy and cookie information and offers separate guidance on both.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or website functionality. Any updates will be posted on this page with the revised effective date.
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies before submitting personal information.
Contact us
If you have any questions about this Privacy Policy or how Roberts Care handles your personal information, please contact us:
Roberts Care
120 Dumbarton road, Clydebank, United Kingdom
info@robertscare.co.uk
Phone: 0141 848 5993
If you are unhappy with how your information has been handled, you may also contact the relevant data protection authority.